RETURNS

We want you to absolutely love your My Secret Swim!
Our founder, Lisa, created this brand to empower and support you — and that includes making sure you feel confident in your purchase.

If something’s not quite right, we offer store credits so you can swap for a different size or choose something else you love. Store credits never expire, so there’s no rush.

While easy returns are great, avoiding one is even better! Be sure to check our size guide or email us if you're unsure — we’re always happy to help you find the right fit. 💌

Due to the intimate nature of our products, we do not offer refunds — thank you for understanding and supporting mindful shopping.

Return instructions

Returns are only available for items that follow the below instructions:

1) Please contact us on hello@mysecretswim.com within 14 days of receiving your purchase if you are not satisfied with it.

2) You must post your swimwear back to us within 21 days from the date of receiving your goods

3) Swimwear can only be returned if it is in original, unworn condition with tags and hygiene strip still attached, this MUST be abided by, otherwise your return will be denied and we will ship your order back to you and charge you for the return shipping cost.

Exchanges

We are more than happy to do an exchange for another size or item by issuing you a store credit to the value of your swimwear (minus original shipping charges)

Your store credit doesn't expire, so if you wish to purchase something at a later date that is fine.

Sale items

Sale items or items sold during sale periods can be exchanged.

Reimbursement

 After receiving your return, please allow us up to 3 business days to process your store credit.

Sign up discount

 After using this particular discount code you CAN return items for a store credit.

Faulty item

Every product we send out is  quality controlled, however, in the unlikely event of a faulty item, please contact us at hello@secretswim.com as soon as you receive your purchase so we can look further into the issue for you.